Hey there! Ever had one of those days where you just need to talk to a real person? We get it. That’s why at SteptBoost, we’re not just another faceless online store. Our founder, Alex, still replies to emails personally—no kidding. It’s a tradition that started back when we were just a tiny team working out of a garage in Anchorage.
Honestly, we’ve seen it all—questions about sizing, shipping delays (ugh), even requests for product recommendations. And you know what? We love every single one. Because your feedback? It’s what keeps us improving. Last month, a customer’s suggestion led to us redesigning our packaging to be more eco-friendly. Small changes, big impact.
Here’s how you can reach us—pick whatever works for you:
P.S. If you’re emailing about an order, include your order number. It helps us pull up your details faster—because who likes waiting, right?
I’ll be real with you: some companies treat customer service like an afterthought. Not us. That time a snowstorm delayed shipments last winter? We personally called every affected customer. Was it time-consuming? Absolutely. Worth it? 100%. Because at the end of the day, we’re not just selling products—we’re building relationships.
So go ahead, hit us up. Whether it’s a complaint, a compliment, or just a random thought (we’ve gotten those too), we’re all ears. And who knows? Your message might just end up sparking our next big idea.
